Privacy POLICY

Welcome to Chalet Falk ("we," "our," "us"). Protecting your privacy is of utmost importance to us.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.chaletfalk.at/ ("Website").

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1. Information We Collect

We may collect the following personal Information provided by You:

  • Name
  • Email address
  • Phone number
  • Booking & payment details

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2. How We Use Your Information

We use your information to:

  • Process and confirm your bookings.
  • Respond to inquiries and provide customer support.
  • Comply with legal obligations.

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3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:‍

  • Service providers: Third-party companies that assist us with payment processing, e.g. PAYPAL.‍
  • Legal authorities: When required by law or to protect our rights.‍
  • Business transfers: In case of a sale, merger, or acquisition.

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4. Cookies and Tracking Technologies

Below, you will find information about the services and tools used on our website, along with links to their respective privacy policies. You can adjust your cookie settings at any time via our consent manager CCM19 here.

  • Meta Pixel: Our website uses the Meta Pixel (“Pixel”), provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, to analyze and optimize advertisements for our online offering. With the help of the Pixel, Meta Ireland can identify website visitors as a target group for displaying ads (so-called Meta Ads). Accordingly, we use these to show the ads we place on Meta platforms (Facebook and Instagram) only to Meta Ireland users who have shown interest in our online offering or who meet specific characteristics (e.g., interest in particular trips or events based on the websites they visit) that we share with Meta Ireland (so-called “Custom Audiences”). This ensures that our ads match user interests and are not perceived as intrusive. In addition, the Pixel helps us measure the effectiveness of Meta ads for statistical and market research purposes by determining whether users were redirected to our website after clicking on a Meta ad (so-called “Conversion”). Your actions are stored in one or more cookies, which allow Meta Ireland to match your user data (such as IP address, User ID) with the data of your Meta account. The data collected is anonymous and not visible to us but is used for ad targeting. To prevent your data from being linked to your Meta account, you can log out before taking any action. For more information, please refer to https://www.facebook.com/about/privacy. Specific details about Facebook Pixels can be found on https://www.facebook.com/business/help/651294705016616 (Legal Basis: Art. 6 para. 1 lit. a GDPR (Consent)).‍
  • Data Processing by Google Services: We have a contract with Google Ireland Limited (“Google”), a company registered and operating under Irish law (Registration Number: 368047), with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland.‍
  • Google Ads Conversion Tracking: This website uses Google Ads Conversion Tracking. A cookie is placed on your computer by Google Ads if you reach our website via a Google ad. These cookies expire after 12 months and do not enable personal identification. The information collected through the conversion cookie is used to create conversion statistics. We learn the total number of users who clicked on our ad and were redirected to a page tagged with a conversion tracking tag. However, we do not receive information that personally identifies users. If you do not wish to participate in the tracking process, you can refuse the required cookie placement — for example, by adjusting your browser settings to disable automatic cookie placement. You can also block cookies for conversion tracking by setting your browser to block cookies from the domain “googleadservices.com.” Google’s privacy policy can be found on https://policies.google.com/privacy.‍
  • Google Analytics: We use Google Analytics on our website, a web analytics service provided by Google that enables us to analyze visitor flows and dwell times on our website. According to Google, the information obtained is used to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet use. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data. Google may transfer this information to third parties where required by law or where such third parties process the information on Google’s behalf. You can prevent cookies from being stored by configuring your browser software accordingly. However, please note that in this case, you may not be able to use all website features to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your anonymized IP address) by Google and the processing of this data by downloading and installing the browser plugin available on https://tools.google.com/dlpage/gaoptout. For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms and https://support.google.com/analytics/answer/6004245 (Legal Basis: Art. 6 para. 1 lit. a GDPR (Consent)).‍
  • Google Fonts: We use Google Fonts to ensure consistent and visually appealing text and icon displays. Your browser loads the necessary fonts into its cache by contacting Google Fonts servers. This process involves transmitting your IP address to Google Fonts, which informs Google Fonts that your browser accessed our website. Further details on the data collected and its use by Google can be found on https://policies.google.com/privacy (Legal Basis: Art. 6 para. 1 lit. a GDPR (Consent)).‍
  • Google Tag Manager: We use Google Tag Manager to monitor user behavior. This tool allows marketers to manage website tags via a unified interface. The tool processes personal data, including user IP addresses. Google Tag Manager can trigger other tags that may collect data. However, Google Tag Manager does not access this data directly. If deactivation has been performed on a domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager. For more detailed information, please visit https://marketingplatform.google.com/about/tag-manager (Legal Basis: Art. 6 para. 1 lit. a GDPR (Consent)).

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5. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Restriction: Request restriction of data processing.
  • Objection: Object to data processing for direct marketing purposes.

To exercise these rights, contact us at hello@chaletfalk.at.

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6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

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7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data. However, no online platform can guarantee 100% security.

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8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies independently.

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9. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with the updated effective Date below. We encourage you to review this policy regularly.

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10. Contact Us

For questions or concerns about this privacy policy, please contact us via email at hello@chaletfalk.at

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Thank you for trusting Chalet Falk. Your privacy matters to us.

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St. Oswald, 14.01.2025